Refund policy

30-Day Return Policy

We accept return requests for eligible products within 30 days of delivery.

To be eligible for a return, the item must be in its original condition, unused, uninstalled, and not exposed to water, and must include all original packaging, accessories, manuals, and components.

Items that have been installed, used, submerged in water, modified, or show signs of use are not eligible for standard returns unless the item is defective.

Please contact AWAquatics before returning any product. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to buyer preference, change of mind, ordering the wrong item, compatibility issues, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us so we can evaluate the issue and determine the appropriate resolution.

Aquariums & Oversized Items

Aquariums, aquarium systems, stands, cabinets, sumps, and other oversized or freight-shipped items are final sale and are not eligible for standard returns or exchanges.

Please carefully verify dimensions, specifications, compatibility, access requirements, and delivery arrangements before placing your order.

Final-sale status does not apply to products that arrive damaged, defective, or incorrect. These situations will be handled separately as described below.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If an item arrives damaged, defective, or incorrect, contact AWAquatics promptly and provide clear photos of the product, packaging, shipping box, pallet, or crate when applicable.

For aquarium and freight deliveries, please inspect the shipment carefully before signing for delivery whenever possible. If visible damage is present, photograph the damage and note it on the carrier's delivery receipt.

Please keep all original packaging until the issue has been resolved.

Depending on the circumstances, AWAquatics may provide replacement parts, a replacement product, refund, or another appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Shipping charges and return shipping costs are non-refundable unless the return is due to an error by AWAquatics or an eligible damaged or defective product.