Shipping Policy

Shipping from Pennsylvania, USA

AWAquatics ships orders from Pennsylvania, USA. We work to process and ship orders as quickly as possible.

Order Processing

In-stock items are typically processed and shipped within 1 business day after payment is confirmed. During periods of high order volume or other exceptional circumstances, processing may take up to 2–3 business days. Orders are not normally processed or shipped on weekends or major holidays.

Certain products, including pre-orders, special-order items, drop-shipped products, aquariums, and oversized items, may require additional processing time. Estimated lead times will be provided on the applicable product page or communicated to the customer when available.

Shipping Methods, Rates & Delivery

Orders may be shipped via USPS, UPS, or other appropriate carriers depending on package size, destination, and the shipping service selected.

Available shipping methods and applicable shipping charges are displayed at checkout based on the items in your order and delivery destination.

Delivery dates and transit times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.

Tracking

When tracking information is available, it will be provided after your order ships. Please allow time for the carrier's tracking system to update after the shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has shipped, we may not be able to change or redirect the delivery address.

High-Value Orders

Certain high-value orders may require additional order verification, delivery confirmation, or a signature upon delivery before or during fulfillment.

Aquariums, Freight & Oversized Shipments

Aquariums, aquarium systems, stands, cabinets, sumps, and other oversized items may require freight or other specialized shipping arrangements.

Freight delivery procedures, shipping charges, and estimated lead times vary by product and destination. Some aquarium systems may qualify for free freight shipping within the contiguous United States, as indicated on the product page or at checkout.

Freight shipments may have longer processing and delivery times than standard parcel shipments. Please refer to the applicable product page for estimated lead times.

Please inspect freight shipments carefully upon delivery. If there is visible damage to the packaging, pallet, crate, aquarium, stand, or other components, please photograph the damage and note it on the carrier's delivery receipt before signing whenever possible.

Please keep all packaging materials and contact AWAquatics promptly if an aquarium or freight shipment arrives damaged or incomplete.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, contains an incorrect item, or appears to be missing items, please contact us promptly with your order number and photos when applicable.

If tracking indicates a delivery issue or a package appears to be lost in transit, please contact us so we can review the shipment and assist with the appropriate next steps.

International Shipping

International shipping availability may vary by product and destination. Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.